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	<title>The Small Business Toolbox Blog &#187; Leadership</title>
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		<title>The Small Business Toolbox Blog &#187; Leadership</title>
		<link>http://blog.thesmallbusinesstoolbox.com</link>
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		<item>
		<title>Dead Wood, Good Wood and Gold</title>
		<link>http://blog.thesmallbusinesstoolbox.com/2010/05/11/dead-wood-good-wood-and-gold/</link>
		<comments>http://blog.thesmallbusinesstoolbox.com/2010/05/11/dead-wood-good-wood-and-gold/#comments</comments>
		<pubDate>Tue, 11 May 2010 08:22:06 +0000</pubDate>
		<dc:creator>brianfindlay</dc:creator>
				<category><![CDATA[Business to Business]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[staff training]]></category>
		<category><![CDATA[small business work environment]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[challenges]]></category>
		<category><![CDATA[strategic plan]]></category>

		<guid isPermaLink="false">http://blog.thesmallbusinesstoolbox.com/?p=186</guid>
		<description><![CDATA[The toughest test of a business traversing an economy in crisis may be how they choose to manage one of their valuable assets, their staff. Retrenchment, cutbacks and downsizing are the bitter pills many managers are forced to swallow in these times and as much as you would like to weed out the non-performers, slackers [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.thesmallbusinesstoolbox.com&amp;blog=5360668&amp;post=186&amp;subd=thesmallbusinesstoolbox&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">brianfindlay</media:title>
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		<item>
		<title>The &#8216;NO&#8217; Strategy</title>
		<link>http://blog.thesmallbusinesstoolbox.com/2010/03/09/the-no-strategy/</link>
		<comments>http://blog.thesmallbusinesstoolbox.com/2010/03/09/the-no-strategy/#comments</comments>
		<pubDate>Tue, 09 Mar 2010 09:22:07 +0000</pubDate>
		<dc:creator>Dianne</dc:creator>
				<category><![CDATA[Business to Business]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Running a Small Business]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[agendas]]></category>
		<category><![CDATA[default response]]></category>
		<category><![CDATA[goals]]></category>
		<category><![CDATA[growth]]></category>
		<category><![CDATA[network]]></category>
		<category><![CDATA[refusal]]></category>
		<category><![CDATA[spin-off]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[team player]]></category>

		<guid isPermaLink="false">http://blog.thesmallbusinesstoolbox.com/?p=178</guid>
		<description><![CDATA[THE ‘NO’ STRATEGY We have all met someone in life whose default response to requests is a flat and unemotionally delivered no. We often think of these people as having disagreeable personalities with little interest in voluntarily assisting other, be it individuals, communities or charity projects. If you are a good team player who would [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.thesmallbusinesstoolbox.com&amp;blog=5360668&amp;post=178&amp;subd=thesmallbusinesstoolbox&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Dianne</media:title>
		</media:content>
	</item>
		<item>
		<title>Goals in Strategy</title>
		<link>http://blog.thesmallbusinesstoolbox.com/2010/02/23/goals-in-strategy/</link>
		<comments>http://blog.thesmallbusinesstoolbox.com/2010/02/23/goals-in-strategy/#comments</comments>
		<pubDate>Tue, 23 Feb 2010 07:23:09 +0000</pubDate>
		<dc:creator>Dianne</dc:creator>
				<category><![CDATA[Business to Business]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Marketing Plans]]></category>
		<category><![CDATA[Running a Small Business]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[marketing strategy]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[goal]]></category>
		<category><![CDATA[incentives]]></category>
		<category><![CDATA[inspire]]></category>
		<category><![CDATA[profitablility]]></category>
		<category><![CDATA[purpose]]></category>
		<category><![CDATA[reality]]></category>
		<category><![CDATA[responsibility]]></category>
		<category><![CDATA[rewards]]></category>
		<category><![CDATA[strategic plan]]></category>
		<category><![CDATA[team]]></category>

		<guid isPermaLink="false">http://blog.thesmallbusinesstoolbox.com/?p=176</guid>
		<description><![CDATA[Goal setting is a necessary and critical aspect of any strategic plan and developing your strategic plan is a process that requires both introspection and vision. Setting goals is the bridge between dreams and reality and they must be tangible and realistic to avoid frustration and disappointment. Simple goals are definitive and historically elicit a [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.thesmallbusinesstoolbox.com&amp;blog=5360668&amp;post=176&amp;subd=thesmallbusinesstoolbox&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Dianne</media:title>
		</media:content>
	</item>
		<item>
		<title>Do we really develop minds or just activities?</title>
		<link>http://blog.thesmallbusinesstoolbox.com/2009/11/03/do-we-really-develop-minds-or-just-activities/</link>
		<comments>http://blog.thesmallbusinesstoolbox.com/2009/11/03/do-we-really-develop-minds-or-just-activities/#comments</comments>
		<pubDate>Tue, 03 Nov 2009 07:19:44 +0000</pubDate>
		<dc:creator>brianfindlay</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Marketing Plans]]></category>
		<category><![CDATA[Running a Small Business]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[marketing planning]]></category>
		<category><![CDATA[sales people]]></category>
		<category><![CDATA[Sales Director]]></category>
		<category><![CDATA[sales representative]]></category>
		<category><![CDATA[ineffective leadership]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[impact]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[abilities]]></category>
		<category><![CDATA[decisions]]></category>
		<category><![CDATA[self-discipline]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[self-reliance]]></category>
		<category><![CDATA[improved performance]]></category>

		<guid isPermaLink="false">http://blog.thesmallbusinesstoolbox.com/?p=153</guid>
		<description><![CDATA[Whilst involved with doing some marketing planning work with a client last week, I was privy to a discussion between the Sales Director and one of her sales team members. I had asked to spend some time with the sales people in different environments to get their views on what was happening in the market and to [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.thesmallbusinesstoolbox.com&amp;blog=5360668&amp;post=153&amp;subd=thesmallbusinesstoolbox&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.thesmallbusinesstoolbox.com/2009/11/03/do-we-really-develop-minds-or-just-activities/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">brianfindlay</media:title>
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	</item>
		<item>
		<title>Business Marketing Plan</title>
		<link>http://blog.thesmallbusinesstoolbox.com/2009/09/17/business-marketing-plan/</link>
		<comments>http://blog.thesmallbusinesstoolbox.com/2009/09/17/business-marketing-plan/#comments</comments>
		<pubDate>Thu, 17 Sep 2009 10:15:19 +0000</pubDate>
		<dc:creator>Dianne</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Market Research]]></category>
		<category><![CDATA[Marketing Plans]]></category>
		<category><![CDATA[Target Markets]]></category>
		<category><![CDATA[marketing strategy]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[business marketing plan]]></category>
		<category><![CDATA[business objective]]></category>
		<category><![CDATA[challenge]]></category>
		<category><![CDATA[critical sucess factors]]></category>
		<category><![CDATA[essentail service]]></category>
		<category><![CDATA[good customer]]></category>
		<category><![CDATA[ideal customers]]></category>
		<category><![CDATA[implementation]]></category>
		<category><![CDATA[macro enviroment]]></category>
		<category><![CDATA[milestones]]></category>
		<category><![CDATA[primary market]]></category>
		<category><![CDATA[products]]></category>
		<category><![CDATA[services]]></category>
		<category><![CDATA[solutions]]></category>
		<category><![CDATA[strategy development]]></category>

		<guid isPermaLink="false">http://blog.thesmallbusinesstoolbox.com/?p=128</guid>
		<description><![CDATA[There are always a number of critical success factors that you need to take into account when developing a business marketing plan. First, you need to assess what your desired outcome is. What’s your business objective, what are the milestones on which you’ll determine whether the marketing’s been effective, or not effective? If you clearly [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.thesmallbusinesstoolbox.com&amp;blog=5360668&amp;post=128&amp;subd=thesmallbusinesstoolbox&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.thesmallbusinesstoolbox.com/2009/09/17/business-marketing-plan/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/ef2bb96913cd5a26d72fadf2c571f75e?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">Dianne</media:title>
		</media:content>
	</item>
		<item>
		<title>Cleaning Up Messy Business</title>
		<link>http://blog.thesmallbusinesstoolbox.com/2009/09/15/cleaning-up-messy-business/</link>
		<comments>http://blog.thesmallbusinesstoolbox.com/2009/09/15/cleaning-up-messy-business/#comments</comments>
		<pubDate>Tue, 15 Sep 2009 07:58:14 +0000</pubDate>
		<dc:creator>Dianne</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Running a Small Business]]></category>
		<category><![CDATA[marketing strategy]]></category>

		<guid isPermaLink="false">http://blog.thesmallbusinesstoolbox.com/?p=125</guid>
		<description><![CDATA[If your business is in a mess, and your thoughts are in a mess then everything is perfectly aligned! Do you agree? Whether we like it or not our businesses are a direct mirror of what our thoughts have created and if our minds are currently bouncing all over the place then more likely than [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.thesmallbusinesstoolbox.com&amp;blog=5360668&amp;post=125&amp;subd=thesmallbusinesstoolbox&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.thesmallbusinesstoolbox.com/2009/09/15/cleaning-up-messy-business/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/ef2bb96913cd5a26d72fadf2c571f75e?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">Dianne</media:title>
		</media:content>
	</item>
		<item>
		<title>Marketing under Pressure</title>
		<link>http://blog.thesmallbusinesstoolbox.com/2009/08/20/marketing-under-pressure/</link>
		<comments>http://blog.thesmallbusinesstoolbox.com/2009/08/20/marketing-under-pressure/#comments</comments>
		<pubDate>Thu, 20 Aug 2009 11:37:10 +0000</pubDate>
		<dc:creator>Dianne</dc:creator>
				<category><![CDATA[Investment]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Market Research]]></category>
		<category><![CDATA[Marketing Plans]]></category>
		<category><![CDATA[marketing strategy]]></category>
		<category><![CDATA[advantage]]></category>
		<category><![CDATA[benchmarks]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[Forum]]></category>
		<category><![CDATA[goals]]></category>
		<category><![CDATA[jargon]]></category>
		<category><![CDATA[learning curve]]></category>
		<category><![CDATA[recession]]></category>

		<guid isPermaLink="false">http://thesmallbusinesstoolbox.wordpress.com/?p=113</guid>
		<description><![CDATA[The marketing discipline is taking a huge knock. What does that mean for you and how can you use it to your advantage? As we all know the first thing that gets cut in a downturned economy is the marketing budget and many companies are finding out that they’ve been paying way too much for [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.thesmallbusinesstoolbox.com&amp;blog=5360668&amp;post=113&amp;subd=thesmallbusinesstoolbox&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/ef2bb96913cd5a26d72fadf2c571f75e?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">Dianne</media:title>
		</media:content>
	</item>
		<item>
		<title>Business Dreamers &#8211; Where Are You?</title>
		<link>http://blog.thesmallbusinesstoolbox.com/2009/08/04/business-dreamers-where-are-you/</link>
		<comments>http://blog.thesmallbusinesstoolbox.com/2009/08/04/business-dreamers-where-are-you/#comments</comments>
		<pubDate>Tue, 04 Aug 2009 09:07:04 +0000</pubDate>
		<dc:creator>Dianne</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Finance]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Marketing Plans]]></category>
		<category><![CDATA[Running a Small Business]]></category>
		<category><![CDATA[marketing strategy]]></category>
		<category><![CDATA[achievement]]></category>
		<category><![CDATA[cost effective]]></category>
		<category><![CDATA[critical success factors]]></category>
		<category><![CDATA[expectation]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[plan of action]]></category>
		<category><![CDATA[service delivery]]></category>

		<guid isPermaLink="false">http://thesmallbusinesstoolbox.wordpress.com/?p=103</guid>
		<description><![CDATA[Where have all the business visionaries gone? As we celebrate 40 years since Neil Armstrong landed on the moon much has changed. Where that event left us with an expectation of great futures filled with possibility and achievement, the water that has gone under the bridge since has definitely discoloured and become polluted, figuratively and [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.thesmallbusinesstoolbox.com&amp;blog=5360668&amp;post=103&amp;subd=thesmallbusinesstoolbox&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Dianne</media:title>
		</media:content>
	</item>
		<item>
		<title>Getting out of a Business Rut</title>
		<link>http://blog.thesmallbusinesstoolbox.com/2009/07/28/getting-out-of-a-business-rut/</link>
		<comments>http://blog.thesmallbusinesstoolbox.com/2009/07/28/getting-out-of-a-business-rut/#comments</comments>
		<pubDate>Tue, 28 Jul 2009 08:40:34 +0000</pubDate>
		<dc:creator>Dianne</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Running a Small Business]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[action plan]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[small business work environment]]></category>
		<category><![CDATA[staff training]]></category>
		<category><![CDATA[systems and proceedures]]></category>

		<guid isPermaLink="false">http://thesmallbusinesstoolbox.wordpress.com/?p=99</guid>
		<description><![CDATA[Many small business owners are battling to see the wood for the trees at the moment. They have not invested a portion of their income for the rainy days that have now arrived and they are losing serious sleep because they don’t know if their business is going to survive the change in the economy. [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.thesmallbusinesstoolbox.com&amp;blog=5360668&amp;post=99&amp;subd=thesmallbusinesstoolbox&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Dianne</media:title>
		</media:content>
	</item>
		<item>
		<title>Step Outside the Comfort Zone</title>
		<link>http://blog.thesmallbusinesstoolbox.com/2009/07/03/step-outside-the-comfort-zone/</link>
		<comments>http://blog.thesmallbusinesstoolbox.com/2009/07/03/step-outside-the-comfort-zone/#comments</comments>
		<pubDate>Fri, 03 Jul 2009 09:07:53 +0000</pubDate>
		<dc:creator>Dianne</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Market Research]]></category>
		<category><![CDATA[Marketing Plans]]></category>
		<category><![CDATA[Running a Small Business]]></category>
		<category><![CDATA[marketing strategy]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[effectiveness]]></category>
		<category><![CDATA[goals]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[priorities]]></category>

		<guid isPermaLink="false">http://thesmallbusinesstoolbox.wordpress.com/?p=97</guid>
		<description><![CDATA[“Until you value yourself, you won&#8217;t value your time. Until you value your time, you will not do anything with it.” M Scott Peck There is no doubt that we live in turbulent times but as M Scott Peck says in the quote above it is what we do with our time that makes the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.thesmallbusinesstoolbox.com&amp;blog=5360668&amp;post=97&amp;subd=thesmallbusinesstoolbox&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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			<media:title type="html">Dianne</media:title>
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